Terms of Service

Effective Date: July 3, 2026  |  Last Updated: July 3, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), the owner and operator of the website located at hotpizza-dions.click (the "Website") and all associated food services offered thereunder.

By accessing, browsing, or using this Website, by creating an account, by placing a food order, or by otherwise interacting with any of our digital or physical services, you expressly agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of this Website following the posting of any modifications to these Terms shall constitute your acceptance of those modifications.

If you are using this Website on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such cases, "you" shall refer to that entity.

You must be at least 18 years of age, or at least 13 years of age with verifiable parental or guardian consent, to use this Website. Minors under 13 years of age are strictly prohibited from using this Website or submitting any personal information.

2. Description of Services

Dions is a food service business operating in the United States. Through our Website at hotpizza-dions.click, we offer the following services:

• Online Food Ordering: Customers may browse our menu and place orders for food items, including but not limited to pizzas, sides, beverages, and specialty items.
• Delivery Services: We offer food delivery services to eligible addresses within our designated delivery zones, subject to availability and geographic limitations.
• Pickup/Carryout Services: Customers may place orders online for in-store pickup at our physical location(s).
• Account Management: Users may create personal accounts to manage orders, save delivery preferences, track order history, and participate in loyalty or promotional programs.
• Promotional Offers and Loyalty Programs: From time to time, we may offer special promotions, discount codes, loyalty points, or reward programs, each of which shall be governed by additional terms and conditions as posted at the time of such offer.
• Customer Support: We provide customer support via email at [email protected] for inquiries related to orders, refunds, complaints, and general questions.

We reserve the right to modify, suspend, or discontinue any aspect of our services, including menu items, delivery zones, operating hours, or pricing, at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food items are prepared in our kitchen facilities. While we take reasonable precautions to avoid cross-contamination, we cannot guarantee that our products are free from all allergens. Customers with food allergies or dietary restrictions are encouraged to contact us directly before placing an order.

3. User Obligations and Prohibited Activities

3.1 User Obligations

By using this Website, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including your name, delivery address, contact number, and payment information.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access to your account at [email protected].
• Use this Website solely for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of this Website and our services.
• Be present at the designated delivery address at the time of delivery, or make reasonable arrangements for receipt of your order.
• Pay for all orders placed through your account, whether authorized by you directly or through your account credentials.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including submitting false payment information or placing fraudulent orders.
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any other systems or networks connected to our services.
• Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code of any software associated with this Website.
• Scraping, crawling, or using automated tools to collect data from this Website without our express written permission.
• Transmitting any viruses, malware, spyware, or other harmful code to this Website or its users.
• Harassing, threatening, or intimidating any employee, representative, delivery driver, or other customer of Dions.
• Impersonating any person or entity, or falsely claiming an affiliation with any person, entity, or organization.
• Using the Website in any manner that could damage, disable, overburden, or impair the Website or servers.
• Circumventing, disabling, or otherwise interfering with security features of the Website.
• Submitting false or misleading reviews, ratings, or feedback about our products or services.
• Reselling or commercially exploiting any products or services obtained through this Website without our prior written consent.
• Collecting or harvesting any personally identifiable information from the Website.

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable federal and state laws, including but not limited to the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and applicable FTC regulations.

4. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, digital downloads, software, and all other materials (collectively, "Content"), is the exclusive property of Dions or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

The Dions name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Dions. You may not use any of these marks without our prior written permission. All other trademarks appearing on this Website are the property of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with ordering food and using our services. This license does not include:

• The right to modify, reproduce, distribute, publicly display, or create derivative works from any Content.
• Any resale or commercial use of the Website or any Content therein.
• Any collection or use of product listings, descriptions, or prices for competitive purposes.
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of our intellectual property will immediately terminate the limited license granted to you under these Terms, and you may be subject to civil and criminal penalties under applicable law.

5. Ordering, Payment, and Pricing Terms

5.1 Order Placement and Acceptance

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. An order confirmation does not constitute our acceptance of your order. We reserve the right to accept or reject any order for any reason, including but not limited to unavailability of items, errors in pricing, or suspected fraudulent activity. Acceptance occurs when we confirm your order and begin preparation.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices are inclusive of applicable food taxes unless otherwise stated. Delivery fees, service charges, and applicable taxes will be displayed at checkout prior to final order confirmation.

While we make every effort to ensure the accuracy of pricing information on our Website, errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at incorrect prices and notify affected customers promptly.

5.3 Payment Methods

We accept major credit and debit cards and other payment methods as displayed at checkout. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total order amount to that payment method.

Payment processing is handled by secure third-party payment processors. We do not store complete credit card information on our servers. Your payment information is subject to the privacy and security policies of the respective payment processor.

5.4 Refunds and Cancellations

Orders may be cancelled within a limited window after placement, before preparation has commenced. Once food preparation has begun, cancellations may not be possible. Refunds for incorrect orders, missing items, or quality issues are handled on a case-by-case basis. Please contact us at [email protected] within 24 hours of receiving your order to report any issues. Approved refunds will be processed to the original payment method within 5–10 business days, subject to your bank's processing times.

6. Delivery Terms

Delivery availability, estimated delivery times, and delivery fees vary based on your location and current demand. Estimated delivery times provided at checkout are approximations only and are not guaranteed. Factors including traffic conditions, weather, and order volume may affect actual delivery time.

It is your responsibility to provide a complete, accurate, and accessible delivery address. We are not responsible for failed or delayed deliveries caused by incorrect address information provided by you. Additional delivery attempts may be subject to additional fees.

Title and risk of loss for food items pass to you upon delivery to the address provided. We are not responsible for theft, loss, or damage to food items after delivery has been completed.

7. Disclaimers — "As-Is" Basis

THIS WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, AND MATERIALS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE.
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR FITNESS OF ANY FOOD PRODUCTS FOR ANY PARTICULAR DIETARY NEED, EXCEPT AS EXPRESSLY STATED.

Some states do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such states, our liability shall be limited to the maximum extent permitted by law.

We do not warrant that the Website will meet your requirements or that the results obtained from use of the Website will be accurate or reliable. Any content downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS;
• DAMAGES RESULTING FROM ANY INTERRUPTION OR CESSATION OF SERVICES;
• DAMAGES ARISING FROM ANY FOOD ALLERGIES OR ADVERSE REACTIONS WHERE ALLERGEN INFORMATION WAS DISCLOSED OR REASONABLY AVAILABLE.

IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DIONS IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF DIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow certain limitations of liability, so portions of the above may not apply to you.

9. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service or any applicable law or regulation.
• Your use of the Website or our services in any manner not expressly authorized by these Terms.
• Your provision of false, inaccurate, or misleading information to us.
• Any dispute between you and a third party related to your use of our services.
• Your infringement of any intellectual property or other rights of any person or entity.
• Any fraudulent, negligent, or wrongful acts or omissions by you.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You shall not settle any such claim without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or your use of our Website and services shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to conflict of law principles.

For any disputes not subject to binding arbitration as described in Section 11 below, you consent to the exclusive personal jurisdiction of the state and federal courts located in the United States, and you waive any objection to jurisdiction or venue in such courts.

If you are a California resident, you may also have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Additionally, consumer protection matters may be subject to oversight by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.).

Nothing in these Terms shall limit your rights under mandatory consumer protection laws applicable in your state of residence that cannot be waived by contract.

11. Dispute Resolution and Arbitration

11.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or our services ("Dispute"), we encourage you to first contact us informally at [email protected] to attempt to resolve the matter amicably. We will use reasonable efforts to respond within 30 days of receiving your complaint. Both parties agree to negotiate in good faith to resolve the Dispute within 60 days of the initial complaint.

11.2 Binding Arbitration

If informal resolution fails, you and Dions agree that any Dispute shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in English in the United States.

The arbitrator shall have exclusive authority to resolve any Dispute relating to the interpretation, applicability, enforceability, or formation of this agreement to arbitrate. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

11.4 Exceptions

Notwithstanding the above, either party may bring individual claims in small claims court if the claims qualify. Either party may also seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights.

12. Term and Termination

These Terms are effective as of the date first stated above and shall remain in full force and effect until terminated in accordance with this Section.

We reserve the right, in our sole discretion, to terminate or suspend your access to and use of the Website and our services, with or without notice, and without liability to you, for any reason, including but not limited to:

• Violation of any provision of these Terms.
• Engagement in fraudulent, abusive, or illegal activities.
• Conduct that we determine, in our sole discretion, to be harmful to us, other users, or third parties.
• Extended periods of inactivity on your account.

Upon termination:

• Your right to access and use the Website will immediately cease.
• We may delete your account and all associated data in accordance with our Privacy Policy.
• Any outstanding orders may be cancelled at our discretion, and appropriate refunds, if any, will be issued.
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the termination date.

13. Changes to Terms of Service

We reserve the right to modify, amend, or update these Terms of Service at any time, in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on this Website with a revised "Last Updated" date;
• Sending an email notification to the email address associated with your account (if you have created one); and/or
• Displaying a prominent notice on the Website homepage.

Changes to these Terms will become effective immediately upon posting unless otherwise stated. Your continued use of this Website or our services after any changes to these Terms constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for updates.

If you do not agree to the modified Terms, you must immediately cease all use of the Website and, if applicable, close your account by contacting us at [email protected].

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. These links are provided solely for your convenience and information. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or any information, products, services, or materials found therein. If you access a third-party website through a link on our Website, you do so at your own risk. We encourage you to review the terms of service and privacy policy of any third-party website you visit.

15. Food Allergen Notice and Health Disclaimer

Our food products may contain or come into contact with common allergens including but not limited to wheat, gluten, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. While we take reasonable steps to manage allergen risks, we cannot guarantee a completely allergen-free environment.

Nothing on this Website constitutes medical, nutritional, or dietary advice. Customers with known food allergies, intolerances, or specific dietary requirements should consult with a medical professional before consuming our products and are strongly encouraged to contact us directly at [email protected] before placing an order to discuss their needs.

Dions shall not be liable for any adverse health reactions resulting from consumption of our food products where the customer failed to disclose known allergies or ignored available allergen information.

16. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information collected through this Website is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using our Website, you consent to the data practices described in our Privacy Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Please refer to our Privacy Policy for further details or contact us at [email protected].

17. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms to the extent that such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics or public health emergencies, war, terrorism, labor disputes, government actions or restrictions, utility failures, internet or telecommunications outages, or supply chain disruptions. In such circumstances, our obligations shall be suspended for the duration of the force majeure event, and we shall use commercially reasonable efforts to resume normal operations as soon as practicable.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional terms and conditions applicable to specific services, promotions, or features offered on the Website, constitute the entire agreement between you and Dions with respect to the subject matter herein and supersede all prior and contemporaneous agreements, negotiations, representations, and understandings, whether written or oral, relating to such subject matter.

No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.

19. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provisions of these Terms, which shall remain in full force and effect. The remaining provisions of these Terms shall continue to be binding on the parties and shall be construed as if the severed provision had never been included.

Specifically, if the class action waiver in Section 11.3 is found to be unenforceable, then the entirety of the arbitration agreement in Section 11 shall be null and void, and disputes shall be resolved in accordance with Section 10.

20. Accessibility

Dions is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards. If you experience any accessibility barriers on our Website, please contact us at [email protected] so that we may assist you and address any issues.

21. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our services, please contact us using the information below: