Privacy Policy

Welcome to Dions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotpizza-dions.click, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This policy applies to all users of our website and services located in the United States. Depending on your state of residence, additional rights may apply to you, including rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), or other applicable state privacy laws. We are also guided by the principles of the Federal Trade Commission (FTC) Act regarding unfair or deceptive practices in consumer data handling.

1. About Us and Our Contact Information

This Privacy Policy is issued by:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at the email address listed above. We endeavor to respond to all legitimate privacy inquiries within thirty (30) days.

2. Information We Collect

We collect several types of information in connection with the operation of our food service business and the administration of our website. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order online, registering an account, signing up for our newsletter, contacting our customer service team, or submitting a form on our website — you may provide us with personal information that identifies or can reasonably be used to identify you. This may include, but is not limited to:

• Full name — used to personalize your experience and process your orders.
• Email address — used for order confirmations, account management, and marketing communications (where consent is given).
• Phone number — used for order updates, delivery coordination, and customer support.
• Delivery address — used to fulfill delivery orders to the correct location.
• Billing information — including credit card details, debit card details, or other payment method information. Note that full payment card data is processed by our secure third-party payment processors and is not stored directly on our systems.
• Account credentials — username and hashed password if you create an account with us.
• Dietary preferences and special instructions — voluntarily provided by you to customize your food orders.
• Communications content — any messages, reviews, feedback, or other content you send to us.

2.2 Information Collected Automatically

When you access and use our website at hotpizza-dions.click, certain information is collected automatically through the use of cookies, web beacons, pixel tags, and similar tracking technologies. This automatically collected data includes:

• Internet Protocol (IP) address — used to estimate your geographic location and to support security and fraud prevention.
• Browser type and version — to ensure our website displays correctly for your browser.
• Operating system — the operating system running on your device.
• Device type and identifiers — including device model, unique device identifiers, and mobile network information.
• Pages visited and time spent — we track which pages you view, how long you spend on each page, and the order in which you visit pages.
• Referring URL — the web address from which you arrived at our site.
• Links clicked — which links you click within our website.
• Date and time of visits — timestamps of your interactions with our website.
• Search queries — any terms you enter into our website's search function.
• Cookie identifiers and session data — please see Section 8 on Cookies for more information.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we have already collected. These third-party sources include:

• Third-party food delivery platforms — if you place an order through a third-party food delivery service that partners with Dions, we may receive your order information from that platform.
• Social media platforms — if you connect with us or interact with us through social media accounts, or if you choose to log in using a social media single sign-on feature, we may receive profile information from those platforms subject to your privacy settings on those platforms.
• Marketing and analytics partners — we may receive aggregated demographic or behavioral data from analytics or advertising partners to help us better understand our audience.
• Payment processors — our payment processors may share limited transactional information with us (such as confirmation that a payment was successful) to facilitate your order.

2.4 Information Related to Food Orders

Given the nature of our food service business, we also collect information specifically related to your orders, including:

• Order history, including items purchased, prices, order frequency, and order dates.
• Delivery location history, which may reveal patterns about your home, workplace, or other frequently visited places.
• Payment method type (though not full card numbers).
• Promotional codes or loyalty points you have applied or earned.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Our primary uses of your information are described below.

3.1 Service Provision and Order Fulfillment

The most fundamental use of your data is to operate our food service business. Specifically, we use your information to:

• Process and fulfill your food orders, including communicating with delivery personnel and preparing your food correctly.
• Process your payments securely through our payment processing partners.
• Create and manage your user account if you choose to register with us.
• Send you order confirmation and status updates via email or text message.
• Respond to your customer service inquiries, complaints, or feedback.
• Manage refunds, cancellations, and other post-purchase service matters.

3.2 Business Operations and Improvement

We use data to improve our products, services, and customer experience, including:

• Analyzing ordering trends to optimize our menu, pricing, and promotional offerings.
• Monitoring website performance and identifying technical issues.
• Conducting internal research and analytics to understand how our services are used.
• Training our customer service team and improving our operational processes.
• Auditing transactions to detect and prevent fraud and ensure billing accuracy.

3.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we use your contact information to:

• Send you promotional emails, newsletters, special offers, and discount codes for Dions products.
• Personalize marketing content based on your order history and preferences.
• Run targeted advertising campaigns on third-party platforms (such as social media or search engines), using data we have collected or provided to those platforms.
• Notify you about new menu items, seasonal specials, and events.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us at [email protected]. Please note that even if you opt out of marketing messages, we may still send you transactional communications necessary to service your account and orders.

3.4 Legal Compliance and Safety

We may use your information to:

• Comply with applicable federal, state, and local laws and regulations.
• Respond to lawful requests from government authorities, courts, or law enforcement agencies.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Dions, our employees, our customers, and the public.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we do share your information with certain third parties in the following circumstances.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to implement appropriate security measures. Categories of service providers include:

• Payment processors — to securely handle payment transactions.
• Delivery services — to coordinate the delivery of food orders to your address.
• Cloud hosting and IT infrastructure providers — to host our website and databases securely.
• Email service providers — to send transactional and marketing emails on our behalf.
• Analytics providers — such as Google Analytics, to help us understand website traffic and user behavior.
• Customer relationship management (CRM) software providers — to manage our customer data and communications.
• Marketing and advertising platforms — to run targeted advertising campaigns.
• Fraud prevention services — to detect and prevent fraudulent orders and transactions.

4.2 Legal Requirements and Protection of Rights

We may disclose your information when we believe disclosure is necessary or required to:

• Comply with applicable law, regulation, court order, or governmental or regulatory authority request.
• Enforce our Terms of Service or any other agreement we have with you.
• Protect our rights, privacy, safety, or property, or those of our affiliates, employees, customers, or the public.
• Respond to emergencies in which we believe in good faith that disclosure is necessary to protect the safety of any person.

4.3 Business Transfers

In the event that Dions is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency proceeding, your personal information may be transferred to or acquired by a successor entity. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other parties when we have your explicit consent to do so. We will clearly identify the purpose and recipient of the data sharing at the time we request your consent.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, and other business purposes without restriction.

5. Data Security

We take the security of your personal information very seriously. We have implemented a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Security Measures

• Encryption: Data transmitted between your browser and our website is encrypted using industry-standard Transport Layer Security (TLS) technology. Sensitive data at rest, including payment-related information, is encrypted using AES-256 encryption.
• Secure payment processing: We use PCI-DSS compliant third-party payment processors to handle all credit and debit card transactions. Full card numbers are never stored on our servers.
• Firewalls and intrusion detection: Our servers are protected by firewalls and monitored by intrusion detection systems.
• Access controls: Access to personal data is restricted to authorized personnel only, using role-based access control and multi-factor authentication where applicable.

5.2 Administrative Security Measures

• We conduct regular employee training on data privacy and security best practices.
• We have data breach response procedures in place and will notify affected users and relevant authorities in accordance with applicable law in the event of a confirmed data breach.
• We conduct periodic reviews of our security practices and update them as necessary.

5.3 Limitation of Liability

Despite these measures, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights to the extent required by applicable law.

6.1 Rights for All Users in the United States

Regardless of your state of residence, you generally have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information about you.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions (for example, we may be required to retain certain records for tax or legal compliance purposes).
• Opt-out of marketing: Unsubscribe from marketing communications at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA), including:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as those terms are defined under the CPRA. We do not sell personal information for monetary compensation, but we may share certain data with advertising partners in ways that could be considered "sharing" under California law. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information as defined by the CPRA, you have the right to limit our use of such information to that which is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lesser quality of service because you exercised your rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity.

To submit a verifiable consumer request to exercise any of the above rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond to your request within forty-five (45) days, with a possible extension of an additional forty-five (45) days where reasonably necessary, as permitted by the CPRA.

6.3 How to Exercise Your Rights

To exercise any of the privacy rights described in this section, you may:

• Send an email to [email protected] with "Privacy Rights Request" in the subject line.
• Provide your full name, email address, and a description of the right you wish to exercise.

We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded. In those cases, we may charge a reasonable fee or decline to act on the request and will notify you of our decision.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer required for its original purpose and no legal basis exists for continued retention, we will securely delete, destroy, or anonymize it.

8. Cookie Policy

Our website hotpizza-dions.click uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as your login, language, and other settings) over a period of time, so you don't have to re-enter them every time you visit the site.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They allow you to navigate the site and use its features, such as accessing secure areas. You cannot opt out of these cookies as they are required for the website to function.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how users navigate between pages. This information is used in aggregate form to improve how our website works. We may use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your username or region) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

8.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. You can configure your browser to refuse some or all cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly. For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website.

9. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, nor do we allow children under the age of 13 to register for an account or place orders on our platform without verifiable parental consent.

The collection of personal information from children under 13 years of age is governed by the Children's Online Privacy Protection Act (COPPA). We do not intend for our website or any part of it to be accessed or used by children under 13.

If you are a parent or legal guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take reasonable steps to promptly delete that information from our records.

Users between the ages of 13 and 17 may use our services only with the documented consent and involvement of a parent or legal guardian. By using our services, you represent and warrant that you are at least 18 years of age, or that you are a parent or legal guardian providing consent on behalf of a minor.

10. International Data Transfers

Dions is a United States-based business, and we primarily process and store personal data on servers located within the United States. However, some of our third-party service providers may be located in or may transfer data to other countries. If we transfer your personal information outside of the United States, we will take appropriate steps to ensure that your data receives an adequate level of protection in accordance with applicable law.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence. By using our website and services, you consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

We use standard contractual clauses, data processing agreements, and other appropriate safeguards when engaging international service providers that may process your data, to ensure that your information is handled in a secure and privacy-protective manner regardless of where it is processed.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dions. This Privacy Policy does not apply to those third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly encourage you to review the privacy policy of every website you visit. Third-party websites linked from our site may collect personal information about you independently. We are not responsible for the privacy practices of those websites.

Examples of third-party services that may be integrated into our website include, but are not limited to, Google Analytics, Facebook Pixel, payment gateway providers, and mapping services for delivery purposes.

12. Do Not Track Signals

Some web browsers and mobile operating systems include a "Do Not Track" (DNT) feature or setting that you can activate to signal your preference that your data not be tracked. There is currently no uniform technology standard for recognizing and implementing DNT signals. As a result, we do not currently respond to browser DNT signals or any other similar mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Policy accordingly. In the meantime, you may use the tools described in the Cookies section above and the Your Rights section to limit the collection of your data.

13. FTC Compliance and Consumer Protection

As a business operating in the United States, Dions is subject to the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including with respect to consumer data. We are committed to handling your personal information in a manner that is transparent, fair, and consistent with the representations made in this Privacy Policy.

We do not engage in any deceptive data collection practices. We will not collect more personal information than is reasonably necessary for the purposes stated in this Privacy Policy. We maintain the accuracy of the personal information we hold about you and provide you with means to correct any inaccuracies.

If we materially change the way we use your personal information in a manner that is inconsistent with the representations made in this Privacy Policy at the time of collection, we will provide you with advance notice and, where required by law, obtain your consent before making such changes.

14. How to File a Complaint

If you believe your privacy rights have been violated, we encourage you to first contact us directly so we can attempt to resolve your concern. You can reach us at:

• Email: [email protected]
• Website: hotpizza-dions.click

We will investigate your complaint and respond to you within a reasonable timeframe, generally within thirty (30) days.

14.1 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you may file a complaint with the appropriate regulatory authority. Relevant authorities in the United States include:

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date at the top.
• Send you an email notification to the email address associated with your account, if applicable.
• Display a prominent notice on our website homepage for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team: